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Support

Ongoing Maintenance and Support

CloudConnect engineers perform ongoing maintenance and support at every layer of the platform. CloudConnect techs monitor and maintain the physical platfom to ensure reliable and redundant infrastructure. Ongoing monitoring of the system is performed to prevent security threats; including viruses, hacks, and spyware, while patches and updates of critical operating systems are deployed on an ongoing basis.

Tier II Support

The CloudConnect Help Desk is available to partners for all Basic Support issues. Designed to aid partners and their team with issues involving Citrix Level One access, CloudConnect ensures that partners and their users maintain consistent and dependable platform access. The Help Desk is domestically located and is structured to provide the highest level of support.

Advanced Support

CloudConnect offers Advanced Support for addressing those issues not covered under Basic Support, such as third-party application support. CloudConnect's Advanced Support services provide partners and their administrators access to high-level technicians on a billable basis, for the purpose of providing unmatched comprehensive support for your end users.