High availability is a staple of every CloudConnect user environment. An essential feature of business continuity, high availability is often overlooked by clients and their IT administrators. The tendency for extended downtime due to hardware failure within a traditional client-server environment makes high availability hosting solutions a necessary element of any robust IT environment.
By completely virtualizing the server environment, a layer of abstraction sits between the operating system and the hardware itself, insulating the virtual server and/or desktop host from any faults or outages within the physical hardware. CloudConnect's monitoring systems detect hardware faults in the secure infrastructure and automatically recover a server virtual instance to optimally functioning physical hardware.
CloudConnect's standard business continuity features include:
- - Every cloud server and desktop host employs hardware failover protection.
- - Critical services can be migrated from faulty hardware to healthy hardware within the same datacenter location.
- - Support engineers oversee CloudConnect's proactive monitoring system, detecting any current or potential hardware service disruptions.
For the most sensitive environments, high availability and data protection alone may not adequately satisfy all disaster recovery and redundancy needs. For example, some businesses require geographical site protection from disasters, or an increased duration of virtual machine snapshots to protect from potential user error. In these cases, partners leverage CloudConnect's different Resiliency Profile tiers to meet the disaster recovery needs of a user's environment.
Meeting the demands of a chosen Profile, CloudConnect provides proactive support by implementing the appropriate DR solution and by activating an alternate site or producing a .vmdk snapshot. The Help Desk responds to any direct requests for assistance submitted via phone or the partner portal.